We are operating differently during the coronavirus pandemic to keep our patients and our staff safe.
All appointments with doctors will initially be a telephone appointment. This may be converted to a video or face-to-face appointment as required.
Please DO NOT turn up at our surgeries if you have not been invited. When you do arrive for you appointment, please either stay in your car or remain outside the surgery -you will be called on your mobile when we are ready for you to come in. Please wear a face covering and use the alcohol gel in reception
Continuity of care is central to our ethos at Tyntesfield Medical Group. Every one of our patients has their own 'named GP' and we would encourage you to see them where possible. There is good evidence that seeing the same GP over time, rather than seeing different GPs leads to better outcomes for patients.
We recognise though, that this is not always possible and indeed for some acute problems not necessary. You may also wish to see a GP who is a different gender to your own GP.
As a general principle, if you do see a particular GP about a particular problem, please go back to that GP for follow up of that problem. Also, if a GP orders some tests for you, please go back to that GP for follow up.
As well as face-to-face appointments we do also offer telephone appointments to allow our patients to speak to a GP for when their query or problem can be sorted quickly and easily without the need to attend the surgery.
If you own a smart phone you can now book a video appointment, where you and your doctor can conduct an appointment over videolink.
Patients are requested, where possible, to telephone before 11:00 if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctor's right to decide whether or not a visit is appropriate for a particular set of circumstances.
Who should I see ?
Not all problems need an appointment and sometimes, other services are more appropriate.
Free, simple and easy to use, Doctorlink gives you 24/7 access to trusted medical advice. To register and use this service click here https://app.doctorlink.com/register
After answering a series of questions based on your symptoms, you will be given advice on how best to manage your symptoms or seek the right healthcare service for your needs.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
We are working together with other practices in North Somerset by ensuring “Improved Access” appointments are available in the early morning, evenings and at weekends at Tower House, Backwell, Brockway and Long Ashton. Please speak to a member of staff to find out more. Under normal circumstances one of the four sites will be open on a Saturday or Sunday morning each weekend and until 2000hrs on a Thursday evening.
Further late evening or early morning appointments may also be available on other days. As Tyntesfield Medical Group patients, if you require an appointment on a weekend, then you may be seen at whichever location is open that day. Weekend appointments have proved very popular with patients who find it very difficult to make normal appointments times on a weekday. Weekend surgeries will only be available for pre-booked patients. If you think you need to see a Doctor at short notice on a weekend you should ring NHS Direct on 111 or in the case of an emergency 999.
Working within our current staffing capacity we are doing our best to ensure that you have access to additional appointments outside of these hours. As a result you may be offered an early morning or evening appointment. If this is something you would prefer please ask about availability when booking an appointment.
When we are Closed
If you require urgent medical attention or advice outside of normal surgery hours the free telephone number to call 111
NHS Walk-In Centres
You may wish to visit one of the NHS Walk-in Centres:
- Bristol City Walk-in Centre, Boots the Chemist, Broadmead, Bristol BS1 3EA. Tel 0117 9069610. Open 9.00am to 8.00pm Monday to Saturday and 10.45am to 5.15pm Sundays and Bank Holidays.
- Urgent Care Centre, South Bristol NHS Community Hospital, Hengrove Promenade, Hengrove Park, Whitchurch Lane, Bristol BS14 0JZ. Tel 0117 342 9692. Open 8.00am to 8.00pm seven days a week including Bank Holidays.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.