For information on website accessibility including visual impairment solutions please click the below link.
Website Accessibility Options
There is disabled parking outside the front of the surgery in the adjoining car park.
The building has both stairs and a ramp to the entrance and each has a hand rail for support.
There is a large automatic entrance door.
There are disabled toilets on both the ground floor and the first floor.
There is a lift available for access to the first floor.
There is disabled parking outside the front of the surgery on West Town Road.
The building has a wide opening automatic door and no steps or ramps to enter or throughout the premesis.
There are disabled toilet facilities near the entrance to the building.
The waiting area contains some higher seats with arms for those that require them.
Door frames are painted in contrasted colours for those with visual impairment.
The flooring throughout the building is vinyl.
There is disabled parking outside the front of the surgery on Rayens Cross Road.
There are ramps up to the main building with a wide opening automatic door.
There is also a hand rail both on the slope and the steps to use for support.
There are disabled toilet facilities close by to the front entrance.
Low Level hand sanitisation stations.
There are disabled parking spaces in the on-site car park of the surgery.
Due to the current set up for delivering COVID Vaccinations the on-site car park at Brockway is closed to access by car. The closest parking facility is the Scotch Horn Leisure Centre opposite the surgery.
There are no ramps or steps required to access the building.
There is a wide automatic push button main entrance.
There are disabled toilet facilities near to the main patient waiting area.
There are a number of chairs in the waiting room with arms for those that require them.
During vaccination clinics there are marshals available to assist anyone requiring it.
If you do experience hearing difficulties, please alert the reception team so that an alert can be put on your notes. This means we can come and get you from the waiting room and allows all staff who look after you to care for you better.
We have a loop induction system at each reception desk to assist the hearing impaired. These are portable and can be used in consultation rooms. For more information on the loop hearing system visit:
- Hearing Link website.
- British Deaf Association
- The Deaf Health Charity – SignHealth
- Action Hearing Loss
- Royal Association for Deaf People
- National Deaf Children’s Society
If you do experience visual difficulties, please alert the reception team so that an alert can be put on your notes. This means we can come and get you from the waiting room and allows all staff who look after you to care for you better.
If you require information in a larger print, please speak to one of the receptionists.
For more advice and support for blind people please see the following websites:
- Royal National Institute of Blind People (RIND)
- Action for Blind People
- British Wireless for the Blind Fund
- British Blind Sport
Assistance and guide animals
Assistance animals (typically dogs) that are "trained to perform specific tasks" to improve the quality of life of owners with a disability have rights of access under the Equality Act 2010. This definition extends far beyond that of guide and hearing dogs.
Assistance animals are welcome at all of our sites. When faced with extreme situations we may need to consider further or alternative reasonable adjustments to ensure the safe treatment of patients.
We ask that only assistance animals as identified within the meaning of access rights in accordance with the Equality Act 2010 are brought onto our premises.
Any bags of animal waste you have collected and bagged up on your journey to the practice must be properly disposed of before arrival at our premises.